If something's not right, we're here to listen. Through this service, you can submit a complaint related to any technical issue—except disputes between contractors, or complaints about neighbors or labor accommodations. Once received, your complaint is carefully studied, assessed, and a technical opinion is shared to guide the next steps.
How Long Will It Take? 15 working days
What Will You Get? Complaint Number
How Do You Apply?
You can apply for this service online through https://rakdigital.rak.ae by using your UAE Pass and selecting “Submit Complaint” to begin your application.
Fill in the complaint form and upload all required documents.
After you submit the request, we will schedule a site visit. The Observer will conduct an inspection and upload the report and site photos to the system.
The Engineer will review the documents and inspection report, consider the complaint details and all involved opinions, and issue a technical opinion.
Then we will refer the application to the Chief Engineer for final review and decision.
How Much Will You Pay?
Free of charge
What Documents Do You Need?
Application Form: Fill out the attached complaint form.
Services Link
You can apply online through https://rakdigital.rak.ae/index.html?sap-language=ar#/Lobby/MC25
FAQ
What should I do if I have a technical issue?
You can submit a complaint related to any technical issue through our service.
How long will it take to process my complaint?
It will take 15 working days to process your complaint.
Will I receive anything after submitting my complaint?
Yes, you will receive a Complaint Number after your submission.
Is there a fee for submitting a complaint?
No, the service is free of charge.
What documents do I need to submit a complaint?
You need to fill out the attached complaint form.
Can I submit a complaint about my neighbor or labor accommodations?
No, this service does not cover disputes between contractors, neighbors, or labor accommodations.
How do I apply for this service?
You can apply online through https://rakdigital.rak.ae/index.html?sap-language=ar#/Lobby/MC25
What happens after I submit my complaint?
After submission, a site visit will be scheduled, and an inspection will be conducted.
Who reviews my complaint after the inspection?
An Engineer will review the documents and inspection report before issuing a technical opinion.